Customer Support

We're here to help with your gift card questions and concerns

Email Support
Get detailed help via email
24-48 hours
Response time

help@spaxzs.com

Live Chat
Get instant help through live chat
Instant
Response time

Available 9 AM - 6 PM EST

Common Issues & Solutions
Quick answers to frequently asked questions

I haven't received my gift card email

• Check your spam/junk folder

• Verify the email address was entered correctly

• Allow up to 5 minutes for delivery

• Contact support if still not received after 10 minutes

My payment was charged but I didn't receive a gift card

• Check your email confirmation for the order reference

• Use our gift card status checker

• Contact support with your order reference number

I need to change the recipient information

• Contact support immediately with your order reference

• Changes may be possible if the gift card hasn't been delivered yet

• Include the correct recipient information in your message

I want to request a refund

• Refunds are available within 30 days of purchase

• Gift card must not have been redeemed

• Contact support with your order reference number

• Refunds typically process within 3-5 business days

Quick Actions
Common tasks you can do right now